Agreement to Terms
By accessing and using MyndDoctor's platform, website, and mobile application, you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access our service.
Description of Service
MyndDoctor provides a digital platform that specializes in affordable and efficiently managed scheduling services for mental health counseling. Our service includes:
- Online appointment scheduling with licensed mental health professionals
- Virtual consultation capabilities
- In-app diary and symptom tracking tools
- Community training and educational webinars
- Patient management and progress tracking features
User Eligibility
- You must be at least 18 years old to use our services independently
- Users under 18 must have parental or guardian consent
- You must provide accurate and complete registration information
- You are responsible for maintaining the confidentiality of your account credentials
Medical Disclaimer
Important: MyndDoctor is a scheduling and coordination platform. We do not provide direct medical advice, diagnosis, or treatment. Our service:
- Does not replace professional medical advice or emergency services
- Should not be used for medical emergencies - call 911 or local emergency services
- Facilitates connections with licensed professionals who provide actual treatment
- Is not responsible for the quality of care provided by third-party practitioners
User Responsibilities
Account Security
- Maintain the security of your login credentials
- Notify us immediately of any unauthorized account access
- Update your contact information to ensure accurate communications
Appropriate Use
- Use the platform only for its intended mental health scheduling purposes
- Provide accurate health and personal information
- Respect appointment schedules and cancellation policies
- Treat healthcare providers and staff with respect
Prohibited Activities
- Sharing false or misleading health information
- Using the platform for illegal activities
- Attempting to hack, disrupt, or compromise system security
- Sharing your account with unauthorized users
Payment Terms
- Fees for appointments are due at the time of booking or as specified
- We accept major credit cards, insurance, and other approved payment methods
- Cancellation and refund policies vary by provider and will be clearly disclosed
- You are responsible for verifying insurance coverage and benefits
- Additional fees may apply for missed appointments or late cancellations
Appointment Policies
Scheduling
- Appointments are subject to provider availability
- We will make reasonable efforts to accommodate scheduling preferences
- Confirmation of appointments will be sent via email or app notification
Cancellations and Changes
- Cancellations must be made at least 24 hours in advance when possible
- Late cancellations may result in fees
- Providers reserve the right to reschedule appointments when necessary
Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal and health information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
- We comply with HIPAA and other applicable privacy regulations
- Your health information is shared only with authorized healthcare providers
- We use industry-standard security measures to protect your data
Intellectual Property
- The MyndDoctor platform, including software, content, and trademarks, is our property
- You may not copy, modify, or distribute our proprietary materials
- You retain ownership of any content you provide through the platform
- By using our service, you grant us necessary rights to provide our services
Service Availability
While we strive to provide continuous service:
- We do not guarantee 100% uptime or availability
- Scheduled maintenance may temporarily interrupt service
- We reserve the right to modify or discontinue features with notice
- Emergency maintenance may occur without advance notice
Limitation of Liability
To the maximum extent permitted by law:
- MyndDoctor's liability is limited to the amount you paid for our services
- We are not liable for indirect, incidental, or consequential damages
- We do not guarantee specific health outcomes or treatment results
- Our platform facilitates connections but does not provide medical treatment
Dispute Resolution
- Any disputes will be governed by the laws of the State of California
- We encourage resolving disputes through direct communication first
- Binding arbitration may be required for certain types of disputes
- Class action lawsuits are waived except where prohibited by law
Termination
Either party may terminate this agreement:
- You may close your account at any time through the platform settings
- We may terminate accounts for violations of these Terms
- Termination does not affect completed transactions or ongoing appointments
- Certain provisions of these Terms survive termination
Changes to Terms
We reserve the right to modify these Terms at any time. When we make changes:
- Updated Terms will be posted on our website with the revision date
- Significant changes will be communicated via email or app notification
- Continued use of our services constitutes acceptance of updated Terms
- If you disagree with changes, you may terminate your account
Contact Information
For questions about these Terms and Conditions, please contact us: