Introduction
MyndDoctor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health scheduling platform, including our website and mobile application.
Information We Collect
Personal Information
- Name, email address, phone number, and contact information
- Date of birth and demographic information
- Insurance information and billing details
- Emergency contact information
Health Information
- Mental health symptoms and concerns
- Treatment preferences and history
- Appointment scheduling information
- Progress notes and diary entries (when provided)
Technical Information
- Device information and operating system
- IP address and browser type
- Usage data and app analytics
- Cookies and similar technologies
How We Use Your Information
- Schedule and manage mental health appointments
- Connect you with appropriate mental health professionals
- Process payments and insurance claims
- Send appointment reminders and health-related communications
- Improve our services and user experience
- Comply with legal and regulatory requirements
Information Sharing
We may share your information with:
- Licensed mental health professionals for treatment purposes
- Healthcare facilities and clinics in our network
- Insurance providers for coverage verification and claims processing
- Third-party service providers who assist with our operations
- Legal authorities when required by law or to protect safety
We will never sell your personal or health information to third parties.
Data Security
We implement industry-standard security measures including:
- End-to-end encryption for sensitive communications
- Secure data storage with regular backups
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- HIPAA-compliant data handling procedures
Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate data
- Delete your account and associated data
- Restrict certain uses of your information
- Receive a copy of your data in a portable format
- Opt-out of non-essential communications
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze website traffic and usage patterns
- Personalize your experience
- Provide targeted content and advertisements
You can control cookie settings through your browser preferences.
Third-Party Services
Our platform may integrate with third-party services including:
- Video conferencing platforms for virtual appointments
- Payment processors for secure transactions
- Analytics services for usage insights
- Communication services for notifications
These services have their own privacy policies that govern their use of your information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and sending you an email notification. Your continued use of our services constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us: